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Refund & Return Policy

 

1. In what scenarios does Jewelsart issue refunds?

Refunds are issued by Jewelsart only when,
The order was cancelled by the customer or Jewelsart
The customer returned a product and requested for a refund
Returns are not applicable on all the products on Jewelsart.in. Please refer to our Return Policy.

 

2. How can I track the status of my refund after returning a product ?

Once we have received the returned product, our team will verify the nature of the defect/damage. After validation we will send you an acknowledgement via SMS to your registered mobile number.

To check the updated status of your refund you can call our 24x7 customer care number. If you are a registered customer at www.Jewelsart.in then you can also check the status of your refund in the 'My Account' section of the site.

 

3. How can I track the status of my refund after cancelling an order?

If your order is cancelled, then you will get acknowledgement via SMS to your registered mobile number or via email to your registered email ID.
To check the updated status of your refund you can call our 24x7 customer care number. If you are a registered customer at www.Jewelsart.in then you can also check the status of your refund in the 'My Account' section of the site.

 

4. I've still not received the refund in my account even though Jewelsart customer care says that they have processed the refund. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with the financial organisation for the same.

Sometimes financial organisations & banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by Jewelsart customer care.

Alternatively, you can also check the status of your refund online at www.Jewelsart.in in the 'My Account' section.

 

5. How long will it take to process my refund if I opt for a refund after returning the product?

We will process your refund after receipt of the product by Jewelsart or its Business Partner.

You will get an email from Jewelsart when your return in accepted and your refund is processed.

 

6. How and where will I receive my refund amount?

Refunds on Jewelsart are based on the mode of payment used to place the order initially. Below are the refund modes initiated by us for various payment options:

a. Credit Card / Debit Card / Internet Banking

If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order, your refund will be credited back to the respective credit/debit card/internet banking account provided at the time of placing the order. We initiate refund within a maximum of 4 working days after receipt of the product by us or our business partner. However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by Jewelsart.

b. Cash on Delivery / Cash Before Delivery / Cheque / Demand Draft.

If the order was placed using payment option as Cash on Delivery, Cash before Delivery, Cheque or Demand Draft, we will refund your money through a cheque in favour of the "billing name" provided at the time of placing the order.

 

7. Do you have a return policy? Can I return my product after it has reached me?

Yes. Jewelsart has a simple return policy under which you can return a product received in a damaged or defective condition. In case of categories like Apparel and Footwear, the return policy is also applicable if the product does not fit you due to a size mismatch.

Jewelsart has a 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you.

 

8. Are there specific conditions under which the product returns/replacements may be rejected?

Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:

i.                              Request for return is made after 48 hours of receiving the product by you
ii.                             Product is used or is not in its original condition. The product should not be washed or ironed.
iii.                            Products are returned without its original packaging, freebies or accessories.
iv.                           Product was damaged after use/opening.
v.                            Incidental damage due to malfunctioning of the product.
vi.                           Products like innerwear, freebies, bullion, etc. do not qualify for replacement, exchanges or refund (please refer to relevant FAQ in this regard for complete list).
vii.                          Any consumable item which has been used or installed.
viii.                         Product with tampered or missing serial number/IMEI number/UPC number.
ix.                           Missing manufacturer tag especially in case of apparel and footwear.
x.                            Any damage/defect which is not covered under the manufacturer's warranty.

 

9. How do I return the product? Whom should I contact in such a scenario?

It's very simple; within 48 hours of receiving a product, you can request a return via email at care@Jewelsart.in or over phone at our 24x7 customer care number .

Alternatively, you can also submit a ticket in 'My Account' section of your registered account at www.Jewelsart.in.
Note: Replacement is subject to availability of stock with our Business Partner. In case a replacement cannot be made by us, we will initiate a full refund.

 

10. Do I need to return the product in its original box/packaging?

Yes, it's important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).

 

11. What is the resolution offered in case of returns?

In case of a return, possible solutions are:
• Replacement of the product with a similar product (only if stocks are available with our Business Partner);
• Exchange (only for Apparel and Footwear); or.
• Full refund of your money. View our Refund Policy for details

 

12. Can I return any product purchased from Jewelsart? Are there products that can't be returned?

Yes. You can return any product except innerwear, lingerie, vests, briefs, trunks, socks, mittens, wristbands, cosmetics, perfumes, deodorants, fashion accessories, contraceptives, flowers, furniture, bullion, precious jewellery, remote-controlled toys and their accessories and any free/complimentary items received along with the main order.

 

13. Is there a time frame within which I can return the purchased product for a return/replacement?

If you wish to return or exchange a product, you must intimate Jewelsart within 48 hours of receiving the product by you. As per our returns policy category-wise details for return/refund are as follows:

a. Apparel and Footwear do not fit because of a size mismatch/issue.
b. Kids Products and Toys (non remote-controlled), Healthy & Beauty, Home & Kitchen, Apparel, Footwear, Books if they were defective and/or damaged when received. Products cannot be returned if the reason for return is other than "defective" or "damaged".
c. Digital products, Mobile phones, Computers, Tablets, Home & Kitchen (electrical), Electronics and Appliances if found to be defective or damaged on arrival. The products cannot be returned if the reason for return is other than "defective" or "damaged"
However, if any manufacturing defect or damage is reported to us after 48 hours, we would need a DOA certificate/replacement certificate from the respective Brand's authorized service centre to initiate the refund process. Without the DOA certificate/replacement certificate we will not be able to process the replacement or refund.